FAQ

Last updated: September 18, 2026

How do I plan for a delivery?

Preparation usually requires 1–2 business days after payment authorization. Allow an estimated 4–6 business days of carrier transit after dispatch. Your checkout shows the shipping options and charges for the address supplied.

Can I return a bottle without a defect?

Eligible defective and non-defective returns are both accepted. A preference-based return must be new and unused. Request assistance within 30 days after delivery; see the Refund Policy for the full conditions.

What if I prefer an exchange?

We consider eligible exchanges after review and subject to stock. Contact us before sending the original item.

Is a return label provided?

A free prepaid label is included in the package. Ask us for help if it is absent or lost, and wait for approval and the return instructions before mailing. We do not charge a restocking fee.

How long does an approved refund take?

We process and initiate it to the original payment method within 10 days; the financial provider controls any further posting time.

Where can I ask about payment, tracking, or privacy?

Visit Contact Us; please provide an order number for order-related questions.